Terms & Conditions

Last updated: January 2026

This website is owned and controlled by Conway Real Estate Ltd, trading as Conway Real Estate (“Conway”, “we”, “us”, “our”). If you use this website (the “Site”), you agree to the terms and conditions set out below. If you do not agree, please do not use the Site.

If you have any questions, please contact us at simon@conwayrealestate.co.uk

Purpose of the Site

The Site is designed to provide general information about Conway Real Estate and our services. Content on the Site is provided for information only and does not constitute professional advice, investment advice, or an offer to sell, purchase or lease any property or interest.

Use of the Site

You may use the Site for lawful purposes only. Any reliance on information on the Site is at your own risk. We do not warrant that content is accurate, complete or up to date and we accept no responsibility for any consequence relating directly or indirectly to any action you take based on the Site.

We may suspend or withdraw the Site (in whole or in part) without notice.

Intellectual Property

The content of the Site is protected by copyright, trade marks, database rights and other intellectual property rights. You may view, download and print one copy of pages from the Site for your own internal, non-commercial use, provided you keep intact all copyright and proprietary notices.

You may not otherwise reproduce, modify, copy, distribute or use any materials or content on the Site for commercial purposes without our written permission.

Prohibited uses

You may not use the Site for any of the following purposes:

• disseminating unlawful, harassing, defamatory, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;

• transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice;

• interfering with any other person’s use or enjoyment of the Site;

• making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

You will be responsible for our losses and costs resulting from your breach of these Terms.

Links to and from the Site

Links: You may provide a hyperlink to the homepage of the Site provided that you must remove any such link upon our request in writing.

Framing: Framing of the Site or any of its content is prohibited.

Our Site may contain links to third-party websites or materials which are beyond our control. We are not responsible for content on any site outside our website.

Privacy and cookies

Our Privacy Policy and Cookie information explain how we collect and use personal information and how cookies are used on this Site. By using the Site, you acknowledge our privacy and cookie practices.

Complaints Handling Procedure

Conway Real Estate is regulated by the Royal Institution of Chartered Surveyors (RICS) [if applicable].

If you feel that we are falling short of the high standards that we set ourselves in the services we provide, please let us know. We ask that you submit your complaint in writing so that we have a full understanding of the reasons for your complaint.

Please send your written complaint to our registered address:

Simon Laight, Founder & Director, Conway Real Estate, c/o Moorhurst Partners LLP, Suite S2 Blackwell House, Guildhall Yard, EC2V 5AE, London, simon@conwayrealestate.co.uk

We will acknowledge receipt of your complaint within 7 days. Within 21 days of receipt of your written complaint, we will write to you to inform you of the outcome of our investigation and what actions have been or will be taken.

If we are unable to agree on how to resolve your complaint, you have the opportunity to take your complaint to an independent redress provider:

International Dispute Resolution Centre,
70 Fleet Street,
London,
EC4Y 1EU

T: +44 (0)20 7536 6000
F: +44 (0)20 7536 6001
E: info@cedr.com

If the complaint has still not been resolved to your satisfaction, we agree to the referral of your complaint to the Surveyors and Valuers Arbitration Scheme operated by the Chartered Institute of Arbitrators, 24 Angel Gate, City Road, London, EC1V 2RS from whom details of the Scheme may be obtained.

Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted on the Site.

Governing law

These Terms (and any dispute or claim arising out of or in connection with them or the Site) are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you wish to contact us regarding the Site or these Terms, please email simon@conwayrealestate.co.uk